Refund Policy
1. Prepaid Orders
- Refunds for eligible items are processed within 3-5 business days after we receive the returned items.
- Refunds will be credited back to your original payment method.
2. Cash on Delivery (COD) Orders
- We offer exchanges or store credit for COD orders instead of refunds.
3. Non-Refundable Charges
- COD shipping charges and express delivery fees are non-refundable.
Product Condition and Replacement Policy
We take great care to ensure your items arrive in perfect condition. However, if:
- The item is damaged during shipping.
- There is a manufacturing defect.
- An incorrect item is delivered.
We will replace the item at no additional cost. Replacement requests must be made within 48 hours of delivery. Returns or replacements are not accepted after this timeframe.
How to Initiate a Return or Exchange
- Visit Our Return & Exchange Portal: Log in with your email address to submit a request.
- Need Assistance?: If you encounter issues, please contact our support team, and we will assist you promptly.
Our Commitment to Sustainability
By adhering to our return policy, you support our mission for sustainable fashion. We appreciate your understanding and cooperation in this effort.
Contact Us
For any further inquiries or assistance, please reach out to our support team at [contact email/phone number].